The Network Maintenance scheduled for Thursday evening, April 2nd, has been
postponed until Saturday April 4th. This change was done to minimize any
weekday inconveniences and thoroughly address some issues the data center
has encountered with the recently upgraded network.
- Starting: Saturday April 4th 2009 @ approximately 11:00 PM CST.
- Ending: Sunday April 5th 2009 @ approximately 4:00 AM CST.
Customer downtime is expected to be no more than 15 Minutes.
Description:
- Fixing the faulty hardware that caused an outage early morning of April
1st. From 2:50 am until 4:00 am there were some connectivity issues with
about 40% of our servers. The backplane of the chassis on one of the new
routers began sending errors but never shut down, and thus, the backup never
turned on. To address this issue the technicians are replacing the faulty
hardware and reconfiguring the backups to turn on as soon as system receives
a critical mass of errors.
- Technicians will be removing legacy devices and performing minor work on
the backbone of data centers network. NO customer downtime is expected from
this part of the maintenance, but it was decided to put both of these
together to minimize the inconvenience to all of our clients.
Please note: Every effort is made to accurately represent the maintenance
window and time frame. However, due to factors outside our control we may
need to either start maintenance late or complete the maintenance window
late. Thus, the time frames specified above should be considered approximate
and subject to change.
This maintenance is effectively tweaking our upgraded network and will
create solid redundancies that will eliminate issues like the one
experienced by some of our customers recently.
Thank you for your patience,
Olivejar Network Operations
